Last week I ran a workshop ‘Social Media for Researchers’ for the CITE group at the University of Southampton, which was great fun, despite the limited time that we had to talk about the issues covered. CITE are doing loads of cool stuff at the moment to raise awareness generally across the university within which I’m based around the use of technologies and I was really happy to work with them.
The idea behind the workshop was to begin to develop a pool of resources for staff and students alike to find out about the use of social media as researchers. Through identifying areas where support is needed, a project could be put together to locate and link to already existing resources, but to also collect personal experiences with various social media from within and outside of the university.
I put together some slides designed to get people thinking about the kinds of issues relating to the use of social media that researchers come up against in their practice. There were some great conversations around the different papers that I mentioned, and the group had much to say about the various issues that we discussed.
The powerpoint is round-up of work that I have come across in the past six months that has informed my own approach to using social media in my research practice (not for my research; that’s another blog post!).
I imagine you don’t have a spare 2 hours (who does?!); there is a breakdown of the presentation on the lefthand side of the Coursecast, so that you can skip to the bits that are most relevant to you, .
I’m going to continue tweeting any follow-up resources under the hashtag #sotonsocmed and will add these to the delicious stack as I tweet them. So follow these if you are interested in this topic.
I’d like to say a big thank-you to the 30 or so workshop attendees, without your input, it wouldn’t have been the event that it was.
What happens next
We will be scheduling a follow-up workshop later in the summer to go through the strategy stuff that we ran out of time to cover in this first event, and will run another introductory workshop at the beginning of the next semester, so let me know if you want to be added tothe list. Both of these workshops will be half-day events, so that we have more time for discussion and cake eating!
If you would like to be involved in the project I’ve loosely outlined above, then drop me an email; I’d love to hear from you.
I am going to be talking at the Digital Literacies Conference on the 14th June. This Centre for Innovation in Technologies and Education (CITE) event is a chance for me to talk about one of my favourite topics: Social media & research.
Find the abstract below. I am only talking for ten minutes, but will also be promoting a workshop that I am running on the 4th July:
Managing your online social media profile as a researcher
Social media means many things to many people. For researchers, the potential for the tools and platforms now available on the web seems huge. There are opportunities for promotion of research, creation of highly specialised support networks, management of resources, curriculum vitae improvement, publication, dissemination of work to the public, cross-pollination of work, re-use of data, project management, and new mechanisms for teaching, to name but a few! This ten minute talk with give a walk-through of a day in the life of a researcher, through the lens of the social web. The aim of this talk is to provide a way into social media for researchers, to suggest different ways to manage our social media profiles, and to lessen the tightening of the chest that we feel when someone mentions the word ‘Twitter’.
The 4th July workshop that I am planning was born out of Sarah Quinell and co’s amazing project NetworkedResearcher, which provided me with no end of support and inspiration when I began my PhD six months ago, and the resources created as part of the LSE’s Impact of Social Science’s blog.
The idea is to combine a day of discussing social media as a tool for researchers, whilst using qualitative research methods, to create guidelines and personal experience videos for the use of social media for a variety of purposes. These resources will be used to create a mini-website introducing (and then supporting) the adoption of social media for University of Southampton staff and students.
It’d be great if the webpages grow over time by crowdsourcing other student and staff experiences of social media, but those plans are way in the future at the moment!
Topics will include the use of social media for:
This is the description of the 4th July workshop (may be subject to slight changes):
Social media for researchers
This workshop aims to provide an introduction to social media as an essential part of every researcher’s toolkit.
With the increasing adoption of social media by university staff and students within an academic context, there is also an increasing need for advice on how to manage our online identities. If you’ve been thinking about using social media as part of your research practice, or would like to use the web to participate in networks of researchers in your area of expertise, this is the workshop for you! This workshop is aimed at researchers who already use social media and would like to see how to join up all of those different platforms into one extended research profile.
There are many social tools and platforms for planning and sharing data, aimed at researchers and students. This workshop will talk about those different possibilities for using social media as a researcher. We will begin with an overview of the current situation in universities, then spend some time looking at different tools and platforms, discussing different combinations to adopt, and providing honest frank advice about the importance of informed managment of our online self. Participants in this workshop will also be contributing to a project to produce a mini-website which will provide advice for researchers within our university who are using social media as part of their practice.
The workshop is not up on the Digital Literacies blog yet, so this is more of a heads-up that it will be happening. I’ll add a link to the event page to this blog once it goes online at diglit.soton.ac.uk.
As always, any thoughts you have on these plans are happily received!
I am doing some research at the moment on the use of social media by museums, and I have just finished carrying out a small survey of museums’ websites. I wanted to have more of an idea of whether those anecdotal comments that we all make about museums and their use of social media are actually comparible to what a member of the general public will find when they visit a museum’s website. I took a random sample of 5% of the list of MLA accredited museums as a starting point and then went to all of their websites to see what I could see.
As a visitor to a website, what references were there to social media and where on the site were they to be found. Then I went in turn to Facebook, Twitter and Flickr and searched for the museums from the sample, one by one, and noted whether they were present and what their levels of use of the social networking platform were.
I’ve started to put together some of the main results, and have detailed a few below, but am happy to share all the data, just drop me an email if you’d like it!
The sample was made up of randomly selected organisations from the Museums Association list of accredited and provisionally accredited museums in the UK. Of a sample of 1793 organisations, 5% were selected using the =RAND(). formula. For each museum, the type of museum and the type of collection were identified. This identification was based on the statements given on the museum’s website, and was associated with the main generalised criteria for the MLA museums accreditation scheme:
Independent – National Trust / National Trust Scotland
Independent – Other
Ministry of Defence funded
Public Heritage Body
A breakdown of the funding types within the sample is included below:
The collection type was identified from online information, and where collections were multifaceted, the main type was identified through museums’ own statements on their public websites. The types are derived from the MLA’s categories for collection subjects, available from the Culture24 site (http://www.culture24.org.uk).
The sample consists of 5% of the overall total of accredited museums in the UK, this is by no means supposed to be representative of the all museums in the UK, but is intended to serve as an illustration only of the current climate in social networking platform use.
Presence on major social networking sites
A strategy was designed to identify social networking sites used by museums using two different approaches. This approach intended to discover the extent that the following statements are true:
a) Museums’ use of social networking resources varies dependent on many factors, including their size / type.
b) Museums’ use of social networking resources does not vary dependent on the nature of their collection.
c) Where social networking resources are used, the existence of advertising on the main website for the museum will have no or little effect on the activities on the social networking platform.
Using other academic work recently carried out on social media and museums, Facebook, Twitter and Flickr were identified as the most popular social networking sites, with YouTube, Blogs and RSS and social bookmarking included as popular choices for museums also.
The survey consisted of two main parts. In the first instance, the main website for each museum within the sample was identified and the following references were looked for on the splash page for the website:
In the instances that the museum was included within an overarching website, for example if part of a local authority website, the main page for the museum was considered as the ‘splash page’.
Once this information had been collected, the same references were searched for throughout the rest of the website. Each page on the website was visited, until the website was exhausted. No in-website searches using search facilities were used.
The second phase of the survey comprised visiting each of the following platforms in turn and searching for the museum:
These three platforms were identified in the first part as being the most likely to contain museum profiles. For each platform, the museum’s title was searched for initially, but other search terms were also used if a profile was not immediately apparent. For museums’ located within a higher authority, such as a national group of museums, an independent trust, or a local authority, the titles of those organisations were also used, but profiles dedicated solely to those organisations and not the museums themselves were not included in the data collected.
When a profile was identified the following data was collected:
Profile type (group/page/person)
Profile type (group/person)
Of the sample, 6% of museums had a blog that could be located, and 9% had made access to their collection database possible through an online interface. There did not seem to be a notable correlation between access to collections and use of social networking platforms, but there was a clear correlation between maintenance of a blog and use of social networking platforms. In fact, 100% of museums that had a blog also had a Facebook and Twitter page, and 80% had Flickr profiles/groups. Within the top 10% of highest Facebook ‘likes’, 2% had blogs and again, within the top 10% of Twitter ‘followers’. The result was also 2%, and within the top 10% of items available on Flickr, 2% of this total also had blogs. The top 2% were the same organisations in instances of Facebook and Twitter, but were different for the Flickr image sharing.
Museums that had a social networking profile, did not necessarily always have more than one type. 51% of museums had an active Facebook profile, 29% of museums had an active Twitter profile, and 27% of museums had an active Flickr profile. Profiles were deemed to be ‘active’ if there was activity within one month of collecting the data.
An overview was achieved of the differences between advertised presence of museums on Facebook, Twitter and Flickr, compared to actual profiles. The results show that many museums have profiles, but do not link them to their websites. Of the top 20% with the highest Facebook ‘likes’, 67% had made a link to Facebook available from the splash page of their own website. 78% of the top 20% of museums’ Twitter ‘followers’ had made a link to Twitter available from their splash page. Only 23% of museums that were in the top 20% of highest Flickr items available advertised their use of Flickr on their front page.
Within the sample, the following presence of references to social networking platforms was noted compared below to funding types and then to collections type. Where social networking platforms were being used, National Trust and/or National Trust Scotland funded museums, and public heritage body funded museums showed the biggest range of uses of social networking platforms. Local authority funded museums also used a range of different platforms to engage with the public. University funded, MOD funded and independently funded museums tended to have a lower percentage of social networking platform use, although social bookmarking was being used highly by independently funded museums. A smaller percentage of nationally funded museums used social networking platforms than public heritage body funded museums. When considering the type of collection predominately advertised to be held by the museum on the public website, the arts, crafts, science and nature and literary collections seemed to have the highest incidence of use of social networking platforms. Art, industry and transport museums advertised using the broadest range of types of social networking platforms.
In comparison, the percentages of types of use when considering the collection and funding type are as follows. It is apparent that independently funded museums, although not advertising the use of social networking platforms on their main websites, are using Facebook, Twitter and Flickr, in that order of popularity. Facebook seems most popular with the museums that are using it, with Twitter being the next popular, followed by Flickr. Design, industry, maritime and also science and nature museums are the top users of social networking platforms generally, with archaeology, design, maritime, military, science and nature museums being high percentage users of Twitter. Art, crafts and transport museums seem to be low users of social networking platforms.
More about the results (and some pretty diagrams) in my next post…
In my last post I was talking about the possibilities that marketing approaches to participatory media might have for museums.
Allen-Greil et al. argue that by using business approaches to consumer trust, museums can begin to understand how public trust can become more sustainable . They suggest that social media could result in new models for collaboration within organisations . This could be expanded upon, in the context of this paper, to consider instead the possibilities for new models for collaboration outside of the organisations.
Benefits of the use of social media are often reported as increases in ‘eyeball’ and rises in search engine ranking leading to business exposure, and an increase in qualified leads. These factors have been identified in Anderson’s The Long Tail where the phenomenon of the biggest money being in the smallest sales is outlined . Anderson’s model could be summarised as follows: make everything available, lower the price dramatically, and make everything findable. Since the mid-nineties, most studies of visitors’ engagement with museums have been based on Bruner’s theory that identity is negotiated through interactions .
In-line with this, Anderson’s long tail approach could be adopted by museums for their use of social media:
Social media as the tool to make more information about the collections and buildings available online and not maintaining an online presence that mirrors their offline character. For instance, a museum can only display objects from the collection within the bounds of the buildings within which it operates (on- and off-site), online there are no physical barriers to display.
The price incurred by individuals in relation to museums is the time required to physically or virtually visit an exhibition, or to locate and then experience the information generated during that visit. Social media tools can be used to personalise communications with museums so that experiences are more focused and therefore engaging.
User generated distribution can make information more locatable on an individual basis.
Following adoption, Whaling provides an overview of engagement metrics for social media , and these are directly relevant to museums as they are indicators for non-impression engagement. They include quantifying time spent on content, instances (such as comments), references and endorsements, multimedia content (such as images and videos), and users and also users’ referrals.
Next I am going to try to apply this approach alongside ethnographic approaches to museums use of social media.
I’ve been doing quite a bit of reading lately on ethnographic approaches to Visitor Studies.
I’ve also been doing some reading on marketing and the web. And it got me to thinking, what would happen if you put these two things together? Those wonderful techniques that we use for visitor studies in museums, combined with marketing-type approaches to analysing online interactions?
My thought is this: What are the significant factors from ethnography and marketing for consideration when designing a strategy for social media use by museums?
I started my thoughts on this by identifying how current approaches to participatory museum design could benefit from the adoption of social media. It seems to me that the most pertinent issue in this adoption is the development of a social media strategy.
So I am proposing to put forward a list of key considerations for museums when developing such a strategy, through identifying how appropriate theoretical approaches in social media research and museum audience studies can be combined.
Introduction to museums and social media
We all know that the idea of the ‘museum’ has had an evolving purpose since its inception, today a consideration of ICOFOM’s definitions for the museum’s functions are a useful starting point: preservation, research, communication, management, architecture . Recent work by Kelly further expands on the social responsibilities of the museum, to provide socio-cultural learning and narrative . In tandem with these ideas, has been the move to achieve conversation, communication and curation through participatory design . Social media provides an ideal arena for this struggle to promote identity through communication .
Current approaches in measuring impacts in museums have been heavily influenced by ethnographic approaches, where cultural agency is seen to be constantly negotiated [5,6,7,8]. This perspective with its emphasis on context and agency dictates that culture has a direct impact on societal factors including a country’s economy or socio-political characteristics . It follows therefore that museums could benefit from developing strategies for engagement that have more of an emphasis on the cultural economics of society. Current work around marketing and economics provides us with a useful methodology for engaging with this communication.
Considerations for the development of a social media strategy
I am interested in developing the key consideration that context is essential to the development of any social media strategy. Work on the impact of multi-national settings on the implementation and interpretation of the concept of marketing orientation  provides a useful introduction to the impact that cultural values can have on the shaping of that interpretation.
The differences between ethnographic and marketing approaches to analysing social media can be better understood using a comparison with Nightingale’s work on cultural studies and mass-communication studies where the difference is identified as “what texts do to the audience and what texts mean to them” . Marketing-based studies generally concentrates efforts in developing methods for the analysis of the effects of the use of social media on individuals and groups, whereas ethnographic studies use observational methods to establish explanations for the meaning of social media to those using it. Ethnography works to better understand why people act in the way that they do by looking at tacit meanings in actions.
Falk states that museum visitors are active meaning-makers with differing motivations , and this ties into Qualman’s work on socialnomics , considering the impact of social media on business from a people-driven perspective. Falk’s meaning-makers would benefit from this people-driven approach, whilst Tapscott and Williams book Macrowikinomics puts forward case studies for the new models developing out of current trends online for openness, sharing and acting globally that could be applied to a museums context . Both Qualman’s and Tapscott and Williams’ methodologies take much from philosophy’s positivism, basing much interpretation on the assumption that the world has a fixed observable structure that can be measured if the correct methodologies are identified .
More to follow in my next post on marketing approaches to social media…
 Davis, A., Desvallées, A., Mairesse, F., (eds), 2010. What is a Museum? Dr. C. Müller-Straten München and the International Committee for Museology of the International Council of Museums
 Kelly, L., 2010. ‘Engaging Museum Visitors in Difficult Topics Through Socio-cultural Learning and Narrative’. In Cameron, F., Kelly, L., (eds), Hot Topics, Public Culture, Museums, Cambridge Scholars Publishing: Newcastle-upon-Tyne: 194-210
 Yúdice, G., 2003. The Expediency of Culture: Uses of Culture in the Global Era, Duke University Press: Durham, NC
 Nakata, C., Siyakumar, K., 2001. ‘Instituting the Marketing Concept in a Multinational Setting: The Role of National Culture’, Journal of the Academy of Marketing Science, 29 (3), Summer: 255-276. Available at: http://jam.sagepub.com/content/29/3/255.full.pdf+html
 Nightingale, V., 1996. Studying audiences: The shock of the real, Routledge; London
 Falk, J., 2010. ‘Situated Identities and the Museum Visitor Experience’, The Visitor Studies Group Conference, 29th January 2010. Available at: http://www.visitors.org.uk/node/372
 Qualman, E., 2010. Socialnomics: How Social Media Transforms the Way We Live and Do Business, Wiley: London
 Tapscott, D., Williams, A., 2010. Macrowikinomics. Rebooting Business and the World, Atlantic Books
 Fay, B., 1996. Contemporary Philosophy of Social Science, Blackwell: London